I Am So Confused With This Question Please Explain The Professional Opportunitie

I am so confused with this question please explain

The professional opportunities in healthcare administration are changing as quickly as the healthcare system itself. As the HIT Supervisor, you have been given the task of developing a new training program including the flow of health information for newly hired HIT. 

Step One: Draw a flow chart of the major steps in the encounter from the initial call or referral for appointment or admission to leaving the appointment or discharge. Read as background scholarly articles for simulation of patient flow.

Step Two: Now go back and identify any information technology that was involved in each step, attaching it to the flow chart. http://healthit.ahrq.gov/ is a good source of health process and IT information.