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Pinto should also consider the abilities and sources of motivation for both of senior engineers.
During crucial confrontation, problem should be calmly described by Pinto and feedback of both persons should be taken. Pinto should adopt an honest and straightforward approach whilst presenting his ideas. He should make Lovas and Bennett to realize that designing an innovative imaging support structure is a shared purpose of organization. If Lovas and Bennett have complaints against each other they should have facts to support their claims.
Once both parties discuss complaints, Pinto should then highlight the consequences of their conflicts on organization, their personal lives and on other colleagues. Based on the personality attributes of Lovas and Bennett in Table 1, Pinto should motivate and encourage their role in the company.
Pinto should motivate Lovas by adopting his honeybee structure and he should motivate Bennett by giving him the challenge to make this structure light weight and a new innovation. Although facing the resistance of Bennett will appear as a major a challenge for Pinto however, through his good relation with both parties and his unbiased behaviour, he can appear as a good enabler.
To keep confrontations on right track, Pinto should adopt a focused and flexible approach. He should be sensitive to the feelings of both the parties and his should be to develop a mutual trust. Moreover, before wrapping up the discussion, Pinto should clearly explain the tasks for Lovas and Bennett, the timeline to complete the task and the mode of communication through which Pinto will follow up the progress.
In the plan, the role of Pinto as a facilitator and enabler has increased based on the fact that Pinto has been dealing with such confrontations earlier. It has mentioned that confrontations are usually mishandled because of meekness and